Complete and Balanced Service Scorecard, A: Creating Value Through Sustained Performance Improvement Rajesh K. Tyagi

ISBN:

Published: July 1st 2008

Kindle Edition

320 pages


Description

Complete and Balanced Service Scorecard, A: Creating Value Through Sustained Performance Improvement  by  Rajesh K. Tyagi

Complete and Balanced Service Scorecard, A: Creating Value Through Sustained Performance Improvement by Rajesh K. Tyagi
July 1st 2008 | Kindle Edition | PDF, EPUB, FB2, DjVu, AUDIO, mp3, ZIP | 320 pages | ISBN: | 4.47 Mb

Thousands of organizations are driving value through the use of the business scorecard. Unfortunately, most business scorecards are not designed for service businesses. Now, two of the worlds leading service business performance experts show how toMoreThousands of organizations are driving value through the use of the business scorecard.

Unfortunately, most business scorecards are not designed for service businesses. Now, two of the worlds leading service business performance experts show how to adapt, use, and succeed with the business scorecard in your service organization. Rajesh K. Tyagi and Praveen Gupta systematically update outdated business scorecards originally created for manufacturing firms, replacing them with new measures that fully maximize your investments in people, services, processes, and technology.

Tyagi and Gupta introduce a Service Scorecard framework that encompasses seven key elements of service success: Growth, Leadership, Acceleration, Collaboration, Innovation, Execution, and Retention (GLACIER).

You learn how to set clear performance targets, benchmark performances, identify improvement opportunities, and capture performance data that offer leading indicators for financial performance.



Enter the sum





Related Archive Books



Related Books


Comments

Comments for "Complete and Balanced Service Scorecard, A: Creating Value Through Sustained Performance Improvement":


gamesweek.pl

©2008-2015 | DMCA | Contact us